Refund policy

1. EXCHANGES. We allow exchanges only. We do not allow returns for refund. Unless something wasn’t right on our end or our mistake. For items purchased online, exchanges are accepted within 15 days of the delivery date. To initiate an exchange, please contact us at Threadgood.c.co@gmail.com to obtain a return authorization. Be sure to include the item's order number and your reason for the exchange. Exchanges that are shipped without authorization may not be accepted. Please allow up to 10 business days for your exchange to be processed once we receive your item.
2. RETURN SHIPPING. Shipping instructions will be included with your return authorization.
3. ELIGIBLE ITEMS. The following items: Clearance items, final sale items, perishable items, special order items, Custom items, gift cards, are not eligible for return/exchange. We reserve the right to refuse any return/exchanges, at owners discretion, if the item being returned/exchanged does not meet the criteria set fourth within this policy. 
4. CONDITION OF ITEMS. Except for items that were damaged when purchased, items may be “open” but must be unused, undamaged, and complete with all tags and must have proof of purchase. That includes order number if placed online, or texted/emailed receipt from purchasing at a show we set up at. 

5. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.